AutoCAD 2008, AutoCAD 2009, AutoCAD 2010, AutoCAD 2011, AutoCAD 2012, AutoCAD 2013, AutoCAD 2014, AutoCAD 2015, AutoCAD 2016, AutoCAD 2017, AutoCAD 2018, AutoCAD Architecture 2008, AutoCAD Architecture 2009, AutoCAD Architecture 2010, AutoCAD Architecture 2011, AutoCAD Architecture 2012, AutoCAD Architecture 2013, AutoCAD Architecture 2014, AutoCAD Architecture 2015, AutoCAD Architecture 2016, AutoCAD Architecture 2017, AutoCAD Architecture 2018, AutoCAD Civil 3D 2008, AutoCAD Civil 3D 2009, AutoCAD Civil 3D 2010, AutoCAD Civil 3D 2011, AutoCAD Civil 3D 2012, AutoCAD Civil 3D 2013, AutoCAD Civil 3D 2014, AutoCAD Civil 3D 2015, AutoCAD Civil 3D 2016, AutoCAD Civil 3D 2017, AutoCAD Civil 3D 2018, AutoCAD Electrical 2008, AutoCAD Electrical 2009, AutoCAD Electrical 2010, AutoCAD Electrical 2011, AutoCAD Electrical 2012, AutoCAD Electrical 2013, AutoCAD Electrical 2014, AutoCAD Electrical 2015, AutoCAD Electrical 2016, AutoCAD Electrical 2017, AutoCAD Electrical 2018, AutoCAD LT 2008, AutoCAD LT 2009, AutoCAD LT 2010, AutoCAD LT 2011, AutoCAD LT 2012, AutoCAD LT 2013, AutoCAD LT 2014, AutoCAD LT 2015, AutoCAD LT 2016, AutoCAD LT 2017, AutoCAD LT 2018, AutoCAD LT for Mac 2012, AutoCAD LT for Mac 2013, AutoCAD LT for Mac 2014, AutoCAD LT for Mac 2015, AutoCAD LT for Mac 2016, AutoCAD LT for Mac 2017, AutoCAD LT for Mac 2018, AutoCAD MEP 2008, AutoCAD MEP 2009, AutoCAD MEP 2010, AutoCAD MEP 2011, AutoCAD MEP 2012, AutoCAD MEP 2013, AutoCAD MEP 2014, AutoCAD MEP 2015, AutoCAD MEP 2016, AutoCAD MEP 2017, AutoCAD MEP 2018, AutoCAD Map 3D 2008, AutoCAD Map 3D 2009, AutoCAD Map 3D 2010, AutoCAD Map 3D 2011, AutoCAD Map 3D 2012, AutoCAD Map 3D 2013, AutoCAD Map 3D 2014, AutoCAD Map 3D 2015, AutoCAD Map 3D 2016, AutoCAD Map 3D 2017, AutoCAD Map 3D 2018, AutoCAD Map 3D Enterprise 2012, AutoCAD Map 3D Enterprise 2013, AutoCAD Mechanical 2008, AutoCAD Mechanical 2009, AutoCAD Mechanical 2010, AutoCAD Mechanical 2011, AutoCAD Mechanical 2012, AutoCAD Mechanical 2013, AutoCAD Mechanical 2014, AutoCAD Mechanical 2015, AutoCAD Mechanical 2016, AutoCAD Mechanical 2017, AutoCAD Mechanical 2018, AutoCAD P&ID 2008, AutoCAD P&ID 2009, AutoCAD P&ID 2010, AutoCAD P&ID 2011, AutoCAD P&ID 2012, AutoCAD P&ID 2013, AutoCAD P&ID 2014, AutoCAD P&ID 2015, AutoCAD P&ID 2016, AutoCAD P&ID 2017, AutoCAD P&ID 2018, AutoCAD Plant 3D 2009, AutoCAD Plant 3D 2010, AutoCAD Plant 3D 2011, AutoCAD Plant 3D 2012, AutoCAD Plant 3D 2013, AutoCAD Plant 3D 2014, AutoCAD Plant 3D 2015, AutoCAD Plant 3D 2016, AutoCAD Plant 3D 2017, AutoCAD Plant 3D 2018, AutoCAD Raster Design 2008, AutoCAD Raster Design 2009, AutoCAD Raster Design 2010, AutoCAD Raster Design 2011, AutoCAD Raster Design 2012, AutoCAD Raster Design 2013, AutoCAD Raster Design 2014, AutoCAD Raster Design 2015, AutoCAD Raster Design 2016, AutoCAD Raster Design 2017, AutoCAD Raster Design 2018, AutoCAD Structural Detailing 2009, AutoCAD Structural Detailing 2010, AutoCAD Structural Detailing 2011, AutoCAD Structural Detailing 2012, AutoCAD Structural Detailing 2013, AutoCAD Structural Detailing 2014, AutoCAD Structural Detailing 2015, AutoCAD Structural Detailing 2016, AutoCAD Utility Design 2012, AutoCAD Utility Design 2013, AutoCAD Utility Design 2014, AutoCAD Utility Design 2015, AutoCAD Utility Design 2016, AutoCAD Utility Design 2017, AutoCAD ecscad 2009, AutoCAD ecscad 2010, AutoCAD ecscad 2011, AutoCAD ecscad 2012, AutoCAD ecscad 2013, AutoCAD ecscad 2014, AutoCAD for Mac 2011, AutoCAD for Mac 2012, AutoCAD for Mac 2013, AutoCAD for Mac 2014, AutoCAD for Mac 2015, AutoCAD for Mac 2016, AutoCAD for Mac 2017, & AutoCAD for Mac 2018
This section contains troubleshooting info and tips for software programs used in the computer labs, including how to recover corrupted files. Also check the Contact Info and Printing & Plotting pages. To set up your personal computer for use on the school’s network (including printing), check Studio Computing. If you cannot retrieve files from a hard drive or USB memory stick, contact the Architecture IT Staff. We have recovery software that might help.
- As you work on an important file, periodically save your file under a different name. This gives you a prior version to revert to in case the original becomes corrupted. For example, keep copies such as “myfile_1”, “myfile_2”, etc. If you store your files on your H drive, twice a day they are backed up and can be restored.
- Keep at least two backups of your files stored in different locations (i.e. keep one on your USB key and one on your hard drive or H drive). Your USB stick or hard drive could go bad at any time, causing the loss of your work.
- Before working with a file, copy it to the computer’s hard drive (such as the D drive on a lab computer). Don’t work on it directly from your USB memory stick or network drive. You’ll usually see a speed increase, plus there is less chance of file corruption. You can copy it back to the original location when done.
- If you get an error message when trying to save a file to your USB memory stick or H drive (Documents), make sure you have enough free space
Try restarting the computer. This usually fixes errors such as “Logon server not available” and “The trust relationship between this station and the main domain fails.”
See us in Room 001 if you encounter errors such as “The user profile service failed the login” or “You cannot log on because the logon method you are using is not allowed on this computer.”
If you are on a Mac trying to print to one of the laser printers (such as Koopa-Postscript) and can’t get tabloid (11x17) printing to work, make sure you are NOT using the generic postscript driver. Only use the HP drivers specific to the printers. If you forgot to install the HP drivers, go back and follow step 7. After you install the drivers, remove the printer and re-add it. During the last step in adding the printer, select Tray 3, which is 11x17.
Adobe Acrobat Pro
- Problem: Network printers do not appear in Acrobat using SURA (yet appear for other programs). The cause is a corrupted default printer setting in the Windows registry. Use this link to fix it. (Enter a different device name and be sure to reset the permissions on the Windows key.) You MUST restart after making the change. Then you can set a different default printer and coincidentally the network printers will now appear in Acrobat.
- How to print multiple pages per sheet: click File, Print to open the Print dialog box. Under Page Sizing & Handling, select ‘Multiple’. You can specify the number of pages per sheet and page order.
- How to increase/enlarge the dimensions of an existing PDF: click File, Print, and pick “Adobe PDF” as the printer. Click Properties, Paper/Quality tab, Advanced, set Page Size to “Postscript custom page size” and enter the larger size that you want. Then back out under the Print box, set the Page Sizing to ‘Fit’ and click Print. It will create a new PDF at the size you specified.
- How to print odd/even pages: click File, Print to open the Print dialog box. Under Pages to Print, click More Options, which reveals the Odd or Even Pages setting.
- How to print crop/trim marks: click File, Print to open the Print dialog box. Click the Advanced button. On the left click Marks and Bleeds. Place a checkmark in the box next to ‘Trim Marks’. This only works for the POSTSCRIPT printer drivers. If the trim marks don’t show on the printout, you may need to crop your PDF to make it smaller, or print to a larger size paper (the reason why the trim marks don’t print is that they are outside the printable margin of the page).
- If you crop a PDF, the cropped part is hidden, not deleted. The file size is not reduced when printing, and it still sends the entire file, including the hidden crop. Therefore, it’s best to DELETE the hidden crop, save the file as a new name, and then print it. You will save print time and reduce potential problems because the file size will be smaller. To remove the hidden crop in Acrobat DC, on the secondary toolbar, click Tools > Redact. On the Redact toolbar, click Remove Hidden Information. The Remove Hidden Information panel will appear on the left side. Make sure “Delete cropped content” is checked and then click the Remove button.
- If you try to open a PDF in Illustrator and it seems to hang, you may want to use the Remove Hidden Information tool to clear out hidden parts of the drawing. This was used successfully with USGS maps. To remove the hidden parts in Acrobat DC, click Tools > Redact (For older versions click Tools > Protection). On the Redact toolbar, click Remove Hidden Information. The Remove Hidden Information panel will appear on the left side. Wait for it to examine the file, then place checkmarks next to the hidden content. Make sure to UNcheck the other parts such as metadata, text, overlapping items. Then click the Remove button. Wait for it to finish, save the new file as a new name, and then try again to open it in Illustrator.
- When printing to the large plotters or smaller laser printers in the plot room, make sure to UNCHECK the following: 1) ‘choose paper source by PDF page size’ and 2) ‘print to file’. Otherwise, your print may be rotated or sized incorrectly, or not print at all. Complete instructions on how to plot from Acrobat are located here.
- If your PDF file seems to ‘hang’ when trying to send to the printer, it may be too complex. Was the file originally created in Illustrator? Are there hundreds or thousands of line segments? If so, a workaround is to go back into Illustrator and export the file as a TIF. Then bring the TIF into Acrobat to create a PDF, and the file should print. Similarly, if the file was originally created in InDesign, go back into InDesign and export the file as a high quality JPG (TIF isn’t an option).
- Why is my PDF printing in grayscale when it should be in color? In Acrobat, click File > Print. In the print settings box, click the Advanced button. Click ‘Output’ and then make sure the Color is set to ‘Composite’, not ‘Composite Gray’. Another place to check: in the print settings box, click the Properties button. Click the Color tab. Make sure it’s not set to grayscale.
- I have a PDF sized 28” x 192”. How would I have it auto divide when printing? I am sending it to a large plotters such as Peach-Postscript.
- Open in Acrobat, rotate the document on screen to match how it will come out of the printer (i.e. make it portrait where the width is 28 and the height is 192). To rotate click Document > Rotate Pages.
- The next step is to crop the drawing in order to print one section at a time. This is safer than trying to print it all at once because if something goes wrong during printing you only lose one section, not the whole multiple section job.
- To crop click Document > Crop Pages. In the crop window, look for Bottom and type in a number. Do you want to print it in two pieces of 28 x 96 ? If so, enter 96 for Bottom. Then click in one of the other boxes so you can see the change in the preview. You will now be printing the top half. Click OK to close the crop box.
- Do you know how to set up the print so that it doesn’t cut off your drawing? For ‘postscript custom page size’ you would specify 28 for width and 96 for length, and short edge first. It should also be set to portrait. Ask the plot monitor to review these settings if you want to be sure.
- When you are done printing the top half, in Acrobat click Edit, Undo to undo the crop. Then go back into the crop page settings and this time do the bottom. In this case you would enter 96 in the Top. This will crop the top off and you will be left with the bottom half.
- Before printing, make sure to optimize the PDF if the file size is large. Otherwise it may not print correctly and/or take a long time to print.
- 96” is still a very large size to print. It would be even safer to do it in three sections, each 28 x 64. Also make sure to send to Peach-Postscript rather than Peach.
- How to crop a drawing. This is often used with printing or making a PDF of the cropped area for printing with Acrobat. In Illustrator: 1) draw a rectangle around the area to be cropped; 2) select the rectangle; 3) click Object > Crop Area > Make; 4) the rectangle will disappear; 5) click File > Print and choose the printer, or if creating a PDF, choose Adobe PDF as the printer; 5) click Setup and set ‘Crop Artwork’ to ‘Crop Area’; 6) click the Print button to print the file or create the PDF.
If you don’t crop before creating the PDF, you may find that when using Acrobat to print, the print system prices your job at “$0.00” and fails to print. This is usually because your Illustrator drawing extends beyond the margins of the artboard.
- How to save a drawing in an earlier version of Illustrator. Click File > Save A Copy. Name the drawing and click the Save button. The Illustrator Options window will appear. At the top is a Version drop down list. You can pick an earlier version.
- Illustrator can only open DWG files saved as AutoCAD 2007 format or earlier. In AutoCAD Architecture or AutoCAD, click File > Save As, and change the File type to ‘AutoCAD 2007 Drawing’.
- For questions not answered here, please visit the Adobe Illustrator support page. The Illustrator forums are a good source of info.
- Files created in InDesign can’t be opened in a previous version unless they are saved in the InDesign markup language format (IDML). The saved file can only be opened with the immediately preceding version. To create an IDML file, click File, Export and pick the InDesign markup format.
- If your images appear low-resolution and pixelated on the screen, this link describes possible reasons and solutions.
- For questions not answered here, please visit the Adobe InDesign support page. The InDesign forums are a good source of info.
- If you scanned a file on Luma and it is squished or distorted in Photoshop, click Image, Pixel Aspect Ratio, Square. Then resave it.
- Photoshop CS can give ‘out of memory’ errors when trying to open large TIF files that were scanned on Luma. A workaround is to open the TIF in Irfanview, then resave it. Then Photoshop should be able to open it.
- Photoshop is a memory intensive program; it creates huge temporary files during use. If you open a file in Photoshop and work directly from your H drive on the server or from a USB stick, the temporary files may sometimes be created on that media. This can lead to problems and sluggish performance. To avoid such problems, copy your files to C:\Student before you begin working with them. The computer will often run faster and with less problems. Make sure you take your files with you when you are done.
- You should not print to the lab printers or plotters directly from Photoshop. Before you print, create a PDF in Photoshop by clicking File, Save As and changing the file type to PDF. To reduce the PDF file size (and speed up printing) flatten all layers before saving as a PDF. Then close Photoshop and open the PDF file in Acrobat for printing. See the section on printing from Acrobat for further tips on how to optimize the file size.
- Should I be using RGB or CMYK data when printing? If a file is already CMYK, leave it in CMYK. If the file is RGB or if you have control over how it is created (such as starting a new file), use RGB. With the HP PostScript RIP and HP large format printing materials, both RGB and CMYK are handled equally well. (from HP’s web site)
- For questions not answered here, please visit the Adobe Photoshop support page. The Photoshop forums are a good source of info.
- Project settings are very important to determine the ultimate file size of the end movie. Play around with the different compressors that are available, the movie size, and the final frame rate. When audio is included, the file size will be very high as opposed to when it is just video.
- If specific compressors or codecs are not available on other computers, it may be impossible to open the file on those computers. The free VLC media player has built in decoders for many types of movies.
- For questions not answered in this section, please visit the Adobe Premiere support page. The Premiere forums also may be helpful.
- To export an ArcGIS map to AutoCAD (DWG) open the map in ArcMAP and click Geoprocessing > Arc Toolbox > Conversion Tools > To CAD > Export to CAD.
- ArcGIS datasets are now available in the computer lab. They are located under the G drive in the Student Resources > Drawing & Map Archive > ArcGIS map data folder. Included are maps of North America, Europe and a base world map.
- There is a plugin installed to allow for exporting of maps to the Google Earth KML format. This works from within ArcMap. The ‘Export to KML’ button can be found on the ArcMap toolbar all the way to the right.
- Extensions such as 3D Analyst, ArcScan, Geostatistical Analyst and Spatial Analyst are enabled. To turn on the toolbars associated with these extensions, open ArcMap and click View > Toolbars.
- If using 3D Analyst or other extension generates a ‘Tool Not Licensed’ or other license error, click Customize > Extensions. Enable the extension by checking the box next to it. Then retry the extension.
- If you move from one computer to another and the drive letter changes on your memory stick, you may find that ArcGIS can’t find referenced data or the data source. To solve this, set the data source to use relative pathnames (rather than the default, which is absolute pathnames). Click File > Document Properties > Data Source Options. Choose ‘Store relative path names…’. A more complete discussion of relative vs. absolute pathnames is here.
- Obtain digital aerial photos of New York State at the NYS GIS Clearinghouse. The images are in JP2 (JPEG 2000) format, 1 ft/pixel in urban and 2 ft/pixel in rural areas, and all are in natural color. 2009 Onondaga County images are here. 2007 Seneca County images are here. JP2 images can be viewed in Photoshop CS6, or ArcGIS 10.
- Columbia University has many useful tutorials for using ArcGIS.
AutoCAD / AutoCAD Architecture
- If AutoCAD is not working correctly (won’t start, flickering interface, menus and toolbars have disappeared, errors about not finding certain files), try the reset tool. Close AutoCAD, then click Start button > All Programs > CAD Programs > AutoCAD Reset Tools > Fix Autocad 2016 #1. Now try to start AutoCAD. If this does not work, try Fix Autocad 2016 #2.
- Recovering AutoCAD - there are several options for dealing with corrupted AutoCAD files: